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| Larry, Britisn (09 June 10) |
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Pretty basic, not suprising considering the price. Iron not available in the room, had to make calls to reception.
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| Sue Barker, British (09 June 10) |
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Clean but very basic. No hairdryer in the room. Breakfast very basic too.
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| Rev. H G A Jalland, British (22 May 10) |
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All in all a good stay. Good value for money. Only thing - when receptionist was asked to check the loose taps to the wash basin and provide a plug for the basin, nothing was done.
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| Heike Webb, German (11 May 10) |
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A big hotel in a multicultural neighbourhood, nice staff. Bus stop to London right in front of the hotel. Room and en-suite bathroom were very clean. Perfect for your visit to London and if you want to spend your money on other things than accommodation.
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| A F Kelly, British (22 April 10) |
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OK as a last minute emergency booking, and for price - but the rooms really need redecorating. Very pleasant staff
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| Jones, English (13 April 10) |
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| P Ledwith, English (08 April 10) |
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Room clean and comfortable and adequate for a short visit. Only downside was it was an 'inside' room without any windows which made it quite dark. Fortunately the room was air conditioned.
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| Adele Jang, english (21 February 10) |
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Very good, clean and tidy and simple, we will use it again.
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| E A Sheppard- Jones, British (28 January 10) |
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Clean, well-equipped and comfortable with welcoming & friendly staff at a good price
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| Ben Gibson, British (03 December 09) |
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Good clean hotel with all necessary appliances. Staff weren't very helpful when checking in and did not show us to our room, but after visiting reception with some enquiries about breakfast and local transport, we found the staff to be helpful. We liked that the hotel had a bar and an evening menu option, great price for what you get
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| Bruce Browning, Australian (30 November 09) |
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Clean, quiet and warm rooms with minimal facilities. Excellent breakfast service and convenient to rail and bus
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| Gibson, British (10 November 09) |
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This was a really nice hotel. It was how we would have expected 3 stars to be like, we were not disappointed. The breakfast was good. Shame about the T.V. reception though. We have recommended it to friends and family to be a nice Hotel to book if they go to London for the weekend as it has easy access to the train station
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| Mrs S. Wilson, British (28 October 09) |
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Nice pleasant staff, very helpful, clean tidy hotel decent price but would recommend you book for a breakfast or it's just toast and cereal. Unfortunately we had the front quad room on the ground floor and it's a busy road outside so slightly noisy as the windows need upgrading but all in all a nice family friendly hotel
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| Vaiva, Lithuanian (12 October 09) |
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Restaurant wasn't working, couldn't have dinner in hotel. Staff are very nice and helpful
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| Sunday Samuel, Nigerian (05 October 09) |
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| Georgia, American (01 October 09) |
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Norfolk House was a big hotel, it had good facilities, comfortable bed, in front of the bus stop, cheap and clean. There were coffee and tea making facilities in the room, and a built-in hair dryer which was convenient. Definitely value for money in my opinion
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| Mohammed Fayaz Salam, Indian (22 September 09) |
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The stay was really good. The staff were extremely helpful and understanding. They went out of their way and catered to all our special requests. Overall, a nice hotel and a great stay we had for over a week. Thanks for providing this stay at the best tariff possible. It was worth every penny I paid for, and more
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| Morten Jensen, Danish (06 September 09) |
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Not a good stay, staff unfriendly and unflexible, not feeling welcome at all, we were asked to be quiet about 21.00 because we brought kids? Everyone else with same origin as staff could make noise all night and if we had a problem we could leave. Not clean hotel and rooms. Very small beds and too hot, poor breakfast as well not recommendable
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| Maria, Danish (18 August 09) |
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We stayed in a triple room and it was very small and not very clean. Everyday they made the bed but they didn't change the bed sheets and the cups for tea and coffee (available in the room) were just "washed" in the bathroom and not replaced with new. There was no elevator and we got a room on third floor. If you are coming to see London this is not a good place to stay. Its far away from the centre and its expensive if you don't have a car. Croydon is in zone 6 and we bought a travelcard for one week - the price was 48 pounds pr. person. We wouldn't come back
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| Rhonda Mooney, Irish (05 August 09) |
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We found the hotel very nice, clean, great location, but no tours available to tourists or days out
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