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| The following conditions apply to accommodation bookings made by you through your usage of TravelStay.com. TravelStay may alter these conditions at any time. |
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Making a booking
Upon making a booking, you shall pay the deposit and the credit card/booking fee shown on the booking page. The remaining balance shall either be 'paid upon arrival' directly to the accommodation or shall be the 'balance payable' to our partner discounted hotel reservation providers. The deposit payment is taken from the total cost of the reservation and is not an additional fee, and is therefore not refundable after arrival. Once you have arrived at the accommodation you will be responsible for the payment of any extra services you may purchase directly from the accommodation provider.
Bookings made under the 'student discount' category can only be made if all members of the group are full time students with valid ISIC cards or student identification cards provided by their university. If guests include both students and non-students, separate bookings must be made for each.
Bookings made for ten persons or more can be made online but are subject to the group booking terms of the accommodation provider. We will advise you of these upon receipt of your group booking submission. Alternativey, group booking requests can be made via the 'group booking' page. |
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| The accommodation provider's terms and conditions will apply to you once your transaction has been completed with TravelStay, and by making your transaction you authorise TravelStay to enable the accommodation provider to apply any fees if required. Your non-arrival will result in the cancellation of your entire booking, and the accommodation provider will charge their non-arrival fee. Under certain circumstances, such as for group bookings of more than six persons or long-stays of more than seven nights, the accommodation may request pre-payment for a proportion of the balance to be paid in advance of arrival in order to guarantee your reservation. |
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| When making a booking, it shall be your responsibility to disclose to the accommodation provider any physical or mental condition to which you or a member of your party is subject to and of which the accommodation provider should be notified and which may require special facilities. This can be done via the 'special request' box on the booking page. |
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Once a booking is confirmed
It shall be your responsibility to produce written confirmation of your booking issued by TravelStay upon arrival. This can be a print out of the booking confirmation page, or the email confirmation received upon making the booking. TravelStay shall not be liable for any losses as a result of confirmation not being produced upon arrival. |
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Modifications
Modifications must be made at least 3 working days (Mon-Fri) prior to arrival and are subject to the prices and availability that apply at the time of re-booking. Modification requests must be made directly with TravelStay on Tel: +44 (0) 870 922 4100 or on Modifications@TravelStaynetwork.com. Should you wish to modify your reservation we would cancel the original booking, refund your original deposit in full and make a new booking.
A GBP £10.00 modification fee is also charged for each new booking made. TravelStay do not accept responsibility for modifications regardless of the circumstances in which the modification is made. TravelStay shall not accept any liability for losses, additional expenses or any claim whatsoever due to changes in accommodation, sickness, weather, strikes or any other cause. All such losses, additional expenses or claims will be borne by the person who has booked the accommodation, or the relevant insurance provider if insured. |
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Cancellations
Cancellation must be made at least 3 days prior to arrival directly with TravelStay on Tel: +44 (0) 870 922 4100 or on Cancellations@TravelStaynetwork.com. Deposit and booking fee charges are non-refundable for all cancellations. Late cancellations made within 3 days of arrival and non-arrivals are charged for the first night's accommodation per 7 nights of stay. TravelStay accept no responsibility for cancellation fees charged to customers who fail to inform the accommodation within the specified time frame. The deposit payment to TravelStay is non-refundable in the case of cancellation. TravelStay do not accept responsibility for cancellations regardless of the circumstances in which the cancellation is made. TravelStay shall not accept any liability for losses, additional expenses or any claim whatsoever due to changes in accommodation, sickness, weather, strikes or any other cause. All such losses, additional expenses or claims will be borne by the person who has booked the accommodation, or the relevant insurance provider if insured. |
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Immigration
TravelStay reserves the right to cancel any booking made for any purpose other than for the use of accommodation. As such, any reservation made for visa or immigration purposes will be automatically cancelled before the date of arrival. |
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Use of the TravelStay website
In addition to these terms, TravelStay terms and conditions of business shall apply to all accommodation bookings made through TravelStay.com. Please take time to read these before you book. Deposit payments are payable to TravelStay Ltd for the use of the discounted accommodation booking service on the website. While we make every effort to ensure that all prices featured on our website are accurate, errors may occur. If we discover an error in the pricing shown in your booking we will contact you as soon as possible and to offer you the option of reconfirming your booking at the correct price or cancelling it. If we are unable to contact you we will treat the booking as cancelled. If you choose to cancel the booking, we will canel the payment or refund the payment you have made in full. |
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Security
TravelStay makes all reasonable efforts to ensure that all credit card transactions are secure. However, if unauthorized charges appear on your credit card statement for that card used on TravelStay.com at any time during or after you make your booking, conduct your transaction or disclose your credit card details on the web site TravelStay shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure. |
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