Mobile View

About this Privacy Policy

TRAVELSTAY Limited are committed to protecting and respecting your privacy. Please read this privacy policy carefully so that you can see why and how we collect data from you and how it will used by us.

For the purposes of the Data Protection Act 1998 and any subsequent amendments, TRAVELSTAY Limited is the “data controller”. Our registered company address is: Third Floor, Office 61, 1 Primrose Street, London, EC2A 2EX. If you have any questions regarding this privacy policy or the personal information we have about you, please contact: E-mail: [email protected], Telephone number: 0203 696 7983

When do we collect your personal information?

We would like to send you details about our promotions but we will only do so when you tell us that you are happy to receive this information. You can let us know that you would like to receive this information online.

We will also use your personal information when you buy products and services from us. This is only so that we can process your booking but we won’t use your personal information for marketing purposes unless you tell us this is ok.

All of the information you give to us is confidential. We will only use your information in the way we tell you in this policy.

What personal information do you give us?

You may provide us with your:

name, telephone number, email address, financial information including your credit, or debit card or other payment information you provide when filling in forms on our website; or when corresponding with us by phone or email; your purchase history from the website and any information you decide to share with us.

What personal information do we give to third parties?

Your privacy is important to us and so we will never sell or disclose your personal information to a third party for the use of the information for other purposes than described in this policy.

We may give your personal information to our trusted service partners for delivering services to you. For instance, for the purposes of providing useful navigation, marketing, advertising, processing payment and fulfilling your reservation.

To prevent fraud or other criminal activity and to make sure your information is accurate, we may pass on the information we have about you to other companies, retailers, financial organisations or other organisations specialising in the prevention of fraud and crime. We are sometimes obligated to disclose the information we have about customers to law enforcement agencies where an allegation has been made of suspected criminal activity

We may also purchase services and data from agencies to verify the contact details and personal information you have provided to us.

We will make sure that your personal information is protected when it is sent outside of the TRAVELSTAY Group. We make sure our trusted service partners keep your personal information safe.

What we do with the personal information you provide to us?

We use the information you give to us in a number of different ways:

Processing reservations

To process your reservation and ensure that the personal and financial information you provide is accurate. For this, we use payment systems of trusted third parties to ensure that your payment is safe and that your details are not being used fraudulently. We use systems of fraud analysis which ensure that genuine and accurate payment details are being provided to TRAVELSTAY for any purchase. We may also use credit agencies to perform this task for us.

To ensure that the reservation is successfully fulfilled by the accommodation provider. This involves working with trusted third parties who are based outside of the TRAVELSTAY Group and sharing with them the personal information you have provided. For example, your name, telephone number, email address and payment details are required by accommodation providers in order to provide your check in service and process any charges associated with the reservation.

We may store and process the information you provide for a period of time to ensure that any allegation of fraudulent use of identity can be properly investigated in the future.

To manage complicated customer queries, complaints, or booking issues, we need to collect and process your personal information. In order to prevent fraud in connection with claims and returns, we may need to request certain personal information from you to handle your request.

To carry out statistical analysis

We use technology to track your mobile or other electronic device. This information is collected and stored securely by us. We use this information on an anonymous basis and will not use it to identify any particular user. We use the information collected to help us generate statistics on our customers’ experience within the TRAVELSTAY website, for analysis purposes and for future marketing initiatives. This information is also used by us to determine how we can improve our services to you. If you do not want us to track your device or use your information in this way, please browse our website using anonymous settings in your browser.

To carry out marketing activities and optimise the customer browsing experience

We use a number of methods in our marketing when collecting your personal data. For instance:

We may use the information we collect from you to analyse how you use the website and the accommodation you book. This allows us in the future to provide a browsing experience which is relevant to you and ensures that we provide you with marketing materials which are relevant to your needs and tastes;

To show you information during your browse time which appear relevant from the information we have about you. This can include using the data you provide for statistical purposes and analysing how we can improve the accommodation offering or website for you;

To allow you to set up a personal profile on our website, so that you can set up an TRAVELSTAY web account to enable you to manage your reservations. If you choose, you can also use your account to subscribe to e-mail newsletters from us. If your account has been inactive for a long period of time, we reserve our right to deactivate your account;

So that you can book online with us. This enables you to book on the website without having to fill in your personal information every time you book with us. If your account has been inactive for a long period of time, we reserve our right to deactivate your account;

To contact you about the experience you have had whilst booking on our website or staying in the accommodation you booked, so that we can find out about what we are doing well and what we can improve on;

To respond to any experiences you have had when visiting the website. For instance, you may have asked us questions on our social networking sites and we may reply to you;

To improve the TRAVELSTAY website and to ensure that the content is secure, presented in the best manner for you and your computer or mobile device

Where is your personal information stored?

We keep the personal information we collect about you in secure environments. Your personal information is protected from unauthorised access, disclosure, use, alteration or destruction by any organisation or individuals. Some countries outside of the European Economic Area have laws and policies which do not guarantee the same protections as within the European Economic Area. Where your personal information is transferred outside of the European Economic Area we make sure that your personal information is protected in the same way as if it were here and we take all reasonably necessary steps to ensure that the data is kept private and held securely.

About your information

No longer wish to be contacted for marketing purposes?

If you do not wish to be contacted about our products or services, you can unsubscribe by simply following the unsubscribe link provided in marketing emails you receive from us.

Need to update your records?

If you find that the personal information we have about you is inaccurate or needs updating (for instance, you may have changed your name, telephone number etc.) then please contact us so that we can correct it. TRAVELSTAY is under a legal obligation to ensure that all the information we have about our customers is factually correct and kept up to date. To do this, please contact us on [email protected] If you have stored a profile on the TRAVELSTAY website, you can change the details stored about you by logging into your account.

Access to your information

If you want to know what information TRAVELSTAY holds about you, we will provide you with that information free of charge within 40 days of receiving the request. To obtain this information please write to us on e-mail: [email protected]

Multiple currencies display