To cancel your reservation: Please click on the link from your booking confirmation email for cancellation terms
To book extra nights: Please make an additional booking
To book extra rooms: Please make an additional booking
Other enquiries: Please use this form to contact us and we will get back to you within 1 working day
PLEASE NOTE: To modify your booking we may need to cancel your reservation and make a new reservation. Please check your cancellation terms by clicking on the link in your email. Please also note that availability for your new reservation can change at any time.
You can cancel instantly online. If you wish to do so, please follow the instructions below:
Please refer to your email confirmation and click on:'To cancel your reservation, click here' or call us on Tel: 0844 472 1800
Are you due for arrival in the next few days? If so, please follow the instuctions below:
Modifications made too close to arrival may be subject to a late cancellation fee. To check, you can refer to your email confirmation and click on 'Click here to see if a late cancellation fee applies'. Alternatively please call us on Tel: 0844 472 1800
Can the room you have booked accommodate the total number of people? If so, please see below:
You have paid for the room, so if your room can accommodate the total number of people there is no need to modify. To check, please refer to the 'room type' description on your booking confirmation email.
This will only be possible if the new room type is available. To check, please see below