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Custom House Hotel Information and Photos

  • Type And Size
  • 3 Star Hotel
  • Choice Hotels
  • 282 rooms
272-283 Victoria Dock Road London Docklands E16 3BY

Custom House Hotel

Custom House Hotel is a modern hotel, situated in London's Docklands area. Offering a high standard of accommodation and modern facilities, this hotel makes a great base, whether your visit is for business or for pleasure. The ExCeL Exhibition Centre is just seconds away and the business centres at Canary Wharf are also close by. For travel around the rest of the city, Custom House Station is just across the road from Custom House Hotel.

Custom House Hotel offers every amenity you could wish for, including fully air-conditioned rooms, car parking and wireless internet throughout. You can dine in one of the hotel's three restaurants, or relax with a drink in the award-winning bar. Your room at Custom House Hotel is equipped with a power shower, remote control television, telephone with voicemail and hospitality tray with tea and coffee. Disabled access rooms are also available.


Custom House Hotel is located within walking distance of Royal Victoria Docks, which has a popular water sports centre where both children and adults can try windsurfing, canoeing and sailing. Canary Wharf is also within easy reach of the hotel. This newly built centre is now a popular destination for tourists, with a large shopping complex, as well as many fashionable bars and restaurants.

Custom House Hotel Facilities


24 Hour Reception / Air Conditioning / Bar / Coffee/Tea Maker / Colour Television / Direct Modem Link / Elevator/Lift Access / Hairdryer / Internet Terminal / Newspaper / Parking / Phone / Room Service / Shower / Swimming Pool / Tourist Information / Wake Up Service / Wash Basin / Wireless Internet Access / Wireless Internet Access in Rooms


Car parking is available on a first come first served basis and costs approximately GBP 10.00 per day.

Check in / Check out

Check in from: 14:00
Check out by: 11:00


By Tube

The nearest station to Custom House Hotel is Custom House, which is on the Docklands Light Railway (DLR). The DLR connects with the London Underground at various stations, the nearest being Canning Town.

On Foot

Exit Custom House Station onto Victoria Dock Road. You will see Custom House Hotel directly opposite the station.

Custom House Hotel Reviews

Average Guest Rating: 4.2'Excellent' Based on 17 Hotel Reviews
Robert, Welsh

The rooms were clean and comfortable, and the hotel was reasonably priced and friendly. I would stay at Custom House Hotel again.

Rob Hamilton, Scottish

A warm welcome was given when I approached the desk, and the process of checking in was efficient. The room was small but spotlessly clean and just what was required. Towels were changed each morning and the stay was comfortable and stress free. The staff were helpful and always offered a friendly smile. Custom House Hotel is definitely good value for money, and excellent for its class

Kim, British

I was greeted on arrival with a friendly quick service. Lots of info given about train connections as we were going to the O2 Arena. Hotel very clean, everything you need for a couple of nights: tea and coffee, towels and TV. Small shower and toilet but clean. We arrived back at the hotel around midnight and were so hungry, the hotel has local take aways availiable which deliver to your room and they will book this for you. Hotel bars/pub and restaurant looked clean and tidy. Good food, good prices friendly staff. Would stay here again

Tessa Hawkins, British

Very good hotel, ideal if you are visiting the 02 & Excel. Rates were excellent, service at check in/out was very quick. Polite helpful staff as well. Rooms were clean & comfortable.

Kent Nilsson, Sweden

A very nice and affordable hotel located in the London Docklands area with easy access to the train station (1 minute walk) for central London. The rooms are fresh and nicely equipped. A great choice with nothing more to ask for.

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