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Booking Policy for Arriva Hotel

The following conditions apply to accommodation bookings made by you through your usage of TravelStay.com. TravelStay may alter these conditions at any time.

Making a booking

It is your responsibility to review the booking details (including the total price and deposit payable) and submit accurate information when making a booking.

Pre-authorisation Policy

Please note that the amount for the first night will be pre-authorised prior to your arrival. More information.

Modifications

Modifications must be made in advance of the cancellation period to avoid the accommodation provider's late cancellation fees. More information.

Cancellations and Non-Arrivals

Cancellations and non-arrivals result in the loss of your pre-payment. You will also be charged for the first 2 nights per 7 nights stay if you cancel within the late cancellation period, or do not arrive.
Late cancellation period starts: 48 hours before check in time (14:00 GMT) on your date of arrival.

Non-Refundable Bookings

Modifications:
Modifications are only possible if this is an addition of nights or rooms. This involves making an additional separate booking for these rooms/nights.
If you need to reduce the number of nights or number of rooms, unfortunately this would involve:
- Cancelling your original booking, with the loss of your original payment for this booking.
- Making a new booking.

Cancellations:
Cancellations and non-arrivals result in the loss of your full payment of your Non-Refundable Offer.

Check In / Check Out

The terms and conditions of the accommodation provider will apply to you from check-in, or in the case of non-arrival.

Check in from: 14:00 GMT
Check out by: 11:00 GMT

You will need to have some form of photographic ID (passport, driver’s license or Identity Card) at the time of Check-In.

Children Policy

Guests under 18 years of age must be accompanied by an adult over 18 in the room.
FREE for all children under 3 years of age using existing beds.
Extra rollaway beds/cots are not available.

Use of the TravelStay website

In addition to these terms, TravelStay Terms and Conditions of business shall apply to all accommodation bookings made through TravelStay.com.

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