Booking Policy for Arriva Hotel
The following conditions apply to accommodation bookings made by you through your usage of TravelStay.com. TravelStay may alter these conditions at any time.
Making a booking
It is your responsibility to review the booking details (including the total price and deposit payable) and submit accurate information when making a booking.
Please note that the amount for the first night will be pre-authorised prior to your arrival. More information.
Modifications must be made in advance of the cancellation period to avoid the accommodation provider's late cancellation fees. More information.
Cancellations and Non-Arrivals
Cancellations and non-arrivals result in the loss of your pre-payment. You will also be charged for the first 2 nights per 7 nights stay if you cancel within the late cancellation period, or do not arrive.
Late cancellation period starts: 48 hours before check in time (14:00 GMT) on your date of arrival.
Modifications are only possible if this is an addition of nights or rooms. This involves making an additional separate booking for these rooms/nights.
If you need to reduce the number of nights or number of rooms, unfortunately this would involve:
- Cancelling your original booking, with the loss of your original payment for this booking.
- Making a new booking.
Cancellations and non-arrivals result in the loss of your full payment of your Non-Refundable Offer.
Check In / Check Out
The terms and conditions of the accommodation provider will apply to you from check-in, or in the case of non-arrival.
Check in from: 14:00 GMT
Check out by: 11:00 GMT
You will need to have some form of photographic ID (passport, driver’s license or Identity Card) at the time of Check-In.
Guests under 18 years of age must be accompanied by an adult over 18 in the room.
FREE for all children under 3 years of age using existing beds.
Extra rollaway beds/cots are not available.
Use of the TravelStay website
In addition to these terms, TravelStay Terms and Conditions of business shall apply to all accommodation bookings made through TravelStay.com.