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Booking Policy

The following conditions apply to accommodation bookings made by you through your usage of TravelStay may alter these conditions at any time.

Making a booking

It is your responsibility to review the booking details (including the total price and deposite payble), submit accurate information and mention any special requirements at the time of booking. You are also be required to read accept the specific accommodation provider's booking policy on the 'book page' prior to booking.


It is free to modify. However modifications must be made in advance of the cancellation period to avoid the accommodation provider's late cancellation fees.

Cancellations and Non-Arrivals

If you have booked the 'Free to Cancel' option then it is free to cancel before the accommodation's late cancellation period. This will result in a refund of your deposit payment (less any already issued cash-back). If you cancel within the late cancellation period, or do not arrive, you will be charged for the first night (unless otherwise stated). The late cancellation period is specified at the time of booking and is typically 24 to 72 hours prior to arrival. Under exceptional circumstances, such as during extremely busy dates, for multiple room bookings, or if the customers contact details are invalid, the accommodation may need to protect against the loss of a late cancellation fee by pre-authorising for the first night’s stay shortly prior to arrival.To prevent any potential loss due to cancellation charges, TravelStay does stress the importance of taking out Travel Insurance to protect yourself.

Group or Long-Stay Bookings

When making reservations either for 5 people or more or for stays of over 7 nights, your booking will be subject to the accommodation provider's group/long stay booking policy. The accommodation may need to charge for the first night of stay prior to arrival.

TravelStay Discounts and Promotions

TravelStay offer discounts for students, longer stays, Facebook and Twitter followers, repeat customers and their friends!
- Student Discounts: Each guest will need to display student identification upon arrival.
- Long Stay Discounts: If you check out early you cannot be guaranteed to retain the long stay discount.
- Twitter Discounts: These are subject to a ‘Follow’ of TravelStay Twitter
- Promotional Code Offers: These are subject to the minimum total booking value quoted in the offer.
- Facebook Like Discounts: These are subject to a ‘Like’ of TravelStay Facebook
- Facebook Share Discounts: Every time a friend books with your exclusive promotional code, they receive £5 cash-back and so do you!
- Subject to minimum of £20 deposit or £175 total booking value. Cash-back provided to referrer immediately and to friend upon check-out.

Upon Arrival

The terms and conditions of the accommodation provider will apply to you from check-in, or in the case of non-arrival.

Use of the TravelStay website

In addition to these terms, TravelStay terms and conditions of business shall apply to all accommodation bookings made through

TravelStay Terms And Conditions

This agreement is between you the User of this Site and TravelStay. Your use of this web site is subject to your irrevocable acceptance without modification of the terms, conditions and notices contained herein and your agreement to use this web site in accordance with and subject to these terms, conditions and notices.

No Liability
Not withstanding the generality of the above, TravelStay to the extent permitted by the applicable law expressly disclaims any and all warranties of accuracy, reliability, or any other warranty.

All bookings for accommodation etc. are made by TravelStay as agents for the accommodation provider concerned. TravelStay is not a party to the agreement between you and the accommodation provider and has no responsibility or liability to you in respect of the terms of that contract whether directly or indirectly. TravelStay strongly recommends that you ensure that the accommodation provider's terms and conditions of trade are to your satisfaction as TravelStay does not in anyway warrant their contents. Aside from the accommodation booked though our website, TravelStay has no liability to you in any event for any consequential loss which you may suffer in relation to any arrangements which you book to coincide with the arrangements you have booked with TravelStay.

TravelStay is not in anyway liable in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with the use of this web site, other than its liability for death or personal injury that shall be unlimited.

While TravelStay only feature accommodation it considers to be suitable for its users booking through, the listing of any accommodation in is not and should not be taken as a recommendation from TravelStay or a representation that the accommodation will be suitable for the user's purpose. TravelStay shall in no way be liable to you in the event that it is not suitable for your purpose.

Use of the TravelStay website
As a condition of your use of this web site, you undertake to TravelStay that you will not use this web site for any purpose that is unlawful or prohibited by these terms, conditions and notices. TravelStay reserves the right to cancel any booking made for any purpose other than for the use of accommodation. As such, any reservation made for visa or immigration purposes or with invalid contact details will be automatically cancelled before the date of arrival.

Deposit payments are payable to TravelStay Ltd for the use of the discounted accommodation booking service on the website. The booking service we offer is based upon the information we receive from the accommodations featured on the website. While we make every effort to ensure that all of the information featured on our website is accurate, we cannot guarantee that all of the information is error-free. If we discover an error in the pricing or availability shown in your booking we will contact you as soon as possible and to offer you the option of reconfirming your booking at the correct price or cancelling it. If we are unable to contact you we will treat the booking as cancelled. If you choose to cancel the booking, we will cancel the payment or refund the payment you have made in full.

By booking through TravelStay you are providing authorisation for TravelStay to assist the accommodation in the collection of the balance payment, no-shows, late cancellations, damage fees, or any other fees associated with your stay.

Age and responsibility
You represent that you are of sufficient legal age to use this site and to create binding legal obligations for any liability you may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this site by you and those using your log-in information, and will indemnify TravelStay for all losses it may suffer as a result of your unauthorised use of the credit card.

Links to third party sites
This web site may contain hyperlinks to web sites operated by parties other than TravelStay. Such hyperlinks are provided for your reference only. TravelStay does not control such web sites and is not responsible for their contents. TravelStay inclusion of hyperlinks to such web sites does not imply any endorsement of the material on such web sites or any association with their operators.

TravelStay's failure to enforce at any time or for any period any one or more of the terms and conditions of this Agreement shall not be a waiver of them or the rights attaching to any of them.

Privacy Policy
TravelStay processes your information in accordance with its privacy policy, which can be found below by clicking here.

Modification of these terms and conditions
TravelStay reserves the right to change the terms, conditions and notices under which this web site is offered as well as the contents of this web site. This right shall not affect the existing terms and conditions accepted by you upon making a legitimate reservation or purchase using this web site.

This agreement is governed by English law. You hereby consent to the exclusive jurisdictions of the English courts in all duties arising out of or relating to the use of this website.

If any part of this agreement is determined to be invalid or unenforceable, including but not limited to the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

This agreement constitutes the entire agreement between the customer and TravelStay with respect to this web site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and TravelStay with respect to this web site.

Copyright and trademarks
The contents of this entire web site is protected by copyright, and where applicable unregistered and registered trademark law. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this web site. Any persons breaching any of the terms of the use of this web site will be prosecuted.

TravelStay Privacy Policy

TravelStay takes your privacy seriously. Please read the following to learn more about our privacy policy.

What this Privacy Policy Covers
This Privacy Policy covers TravelStay's treatment of personally identifiable information that TravelStay collects when you are on the TravelStay site, and when you use TravelStay's services. This policy also covers TravelStay's treatment of any personally identifiable information that TravelStay's business partners share with TravelStay.

Information Collection and Use
TravelStay collects personally identifiable information when you place a booking through, when you visit TravelStay pages, and when you enter promotions, competitions, or surveys. TravelStay may also receive personally identifiable information from our business partners.

TravelStay also automatically receives and records information on our server logs from your browser including your IP address.

TravelStay uses information for three general purposes: to customize the advertising and content you see, to fulfil your requests for certain products and services, and to contact you about products, services and promotional offers unless you have indicated that you do not wish to be contacted.

To measure entry and exit points of visitors to the site and respective numbers of visitors to various pages, sections of the site, and details of the searches performed We may also use this information to measure the click-thorough rates to and from the site. We may disclose information of this nature in aggregate form to third parties, personal information of individuals visitors will not be passed to any third parties.

Information Sharing and Disclosure
TravelStay will not sell or rent your personally identifiable information to anyone.

TravelStay will send personally identifiable information about you to other companies or people when:

  • We have your consent to share the information;
  • We need to share your information to provide the product or service you have requested;
  • We need to send the information to companies who work on behalf of TravelStay to provide a product or service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.);
  • We respond to subpoenas, court orders or legal process; or
  • We find that your actions on our web sites violate the TravelStay Terms of Service or any of our usage guidelines for specific products or services.

Cookies only uses cookies to better enable customers to find and navigate the website, to improve the speed and relevance of our service. They cannot be used to personally identify you in any way. Specifically, they are only used to: Retain your preferred search preferences so that you do not need to re-enter this information every time you visit the website. Enable us to track how users (as a whole) use the website, which pages are useful and which are not. Make our advertising relevant to your search preferences. Users who delete cookies will find navigation through the website will be slower and more cumbersome. Cookies will not and cannot be used by TravelStay to personally identify you in any way. More information about cookies can be found here

In order to personalise the navigation within the website and aid your navigation upon returning to the website, personalisation software is used. This makes the website quicker to use by displaying relevant navigation such as 'resume my search' and 'view my latest offers'. This also allows you to receive help if you experience an issue on the website, for example if a booking is not made successfully, it allows you to receive an email with a link directly back to the book page with an explanation of the how to overcome the issue you faced. The TravelStay website has an 'excellent' customer satisfaction score thanks to usage of our personalisation software. You can instantly unsubscribe anytime from any email you receive. Our personalisation service is fully anonomous, but will be associated with your email address if you provide one through a form. You can also be instantly removed from our personalisation service at any time by contacting us.We also use Criteo to make it easier to re-visit the website after you have left the website. You can also choose not to see these adverts anytime by clicking on 'adchoices' from the top right of the advert or through this service.

Security is powered by the TravelStay Network booking engine. The secure server software (SSL) used the industry standard and among the best software available today for secure e-commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In addition, also uses unique user names and passwords for all accounts and only passes your information to our own secure servers, that are further protected by a firewall so that your personal information is safe throughout your visit to

Changes to this Privacy Policy
TravelStay may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages.

Questions or Suggestions
If you have questions or suggestions please contact us.

TravelStay Full Privacy Notice

TravelStay Price Promise

'Find the same room available for less and we will refund you double the difference'!

Simply provide the documentation to show that you could have booked the same accommodation online for the same dates for a lower price within 24 hours of making your reservation and if we cannot match the price we will refund twice the difference!


Same accommodation
A booking for the same dates, type of room, and type of board

The TravelStay price is quoted on the booking confirmation email. If the price quoted for the accommodation with the alternative online booking is a Restrictive Discounted Price, this would not be applicable to the price guarantee. Restrictive Discounted Prices are discounted prices offered with different terms of sale to those offered by TravelStay, or with one-off promotions. Restrictions may include, but are not limited to restrictions on length of stay, terms of cancellation, the use of promotional codes or terms of booking.

This is in the form of a credit made to the card used at the time of booking.

Competition Terms and Conditions

  • 1. Competitions are not open to employees of TravelStay Ltd.
  • 2. Entries will not be considered after the closing date.
  • 3. Maximum two entries per reader for each prize.
  • 4. No responsibility will be accepted for delayed, mislaid, lost or damaged entries.
  • 5. Prizes will be awarded to the first correct entries drawn after the closing date.
  • 6. No correspondence will be entered into.
  • 7. Winners will be notified by e-mail.
  • 8. The prizes are as stated. They are non-transferable and cannot be redeemed for cash.
  • 9. A list of winners may be obtained by writing to the competition address (compe[email protected]) up to six weeks after the closing date.
  • 10. Prizewinners may be required to participate in publicity. The promoter is TravelStay Ltd. When taking up a reader offer, the contract is with the supplier and not with TravelStay or it's associated agencies.
  • 11. Prizes includes a maximum of £100.00 spending money, £50.00 worth of transport, and 1 nights’ accommodation. Prize may also include a digital camera for those winners that have successfully promoted the competition, their prize, and shared their experience with friends via email and social media.
  • 12. Holidays must be taken within specified dates as shown on the entry form.
  • 13. All holidays and products offered are subject to availability and should not exceed the value of £1,000.
  • 14. Standard TravelStay booking conditions apply. In advent of cancellation or rejection the redeemable value is equal to £0.01.

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